FEEDBACK

A garden could be meeting every goal set: 600 lbs of food donated, engaged 25 volunteers, and fed 200 families, for instance. They're on a roll!

What if people who got produce donations threw most of it away? Or what if their 25 volunteers disliked their experience and won't come back? Even though they met their goals, can they truly count these as program successes?

Feedback is wildly important. It helps organizations determine how the program is perceived. It can provide guidance for making improvements.

It’s important to design a feedback strategy that provides solutions your organization can apply. For example, if you ask for feedback about the quality of a program, also ask for direction:

i.e. on a scale from 1 to 5, how would you rate your overall experience with this program?

If you rated this program 3 or below, How can we improve?

Volunteer Survey Example

Customer Survey Example

Consider this: you may have more than one audience to ask feedback from (i.e. volunteers, interns, customers, etc.)

Click the buttons above for download-able and editable example surveys!